CUSTOMER COMMENTS

Mr and Mr Culley, sold with CIC in September 2017

Douglas sold our property very fast and dealt with the sale very professionally from start to finish. The service was 2nd to none. We have recommended you to people we have met, and told them how quick you sold our house. We would not hesitate to use you again. If anyone needs reassurance, please do not hesitate to contact.  Thank you to all staff involved in our sale at CIC.

 

David, sold with CIC in September 2017

We have just received confirmation of completion.  Thank you very much for your invaluable assistance. I still can't believe we sold it so quickly and effortlessly. Difficult decisions now with regard to a possible replacement!

 

Laura and Rod, sold with CIC in August 2017 

The service we received from CIC Ruffec -Properties in Charente was brilliant from their first visit to the property right through the process of the sale. Whilst we did engage the services of other estate agents it was the local one that came up trumps. Our buyers were from the UK and so the contract reflected a sensible transaction process. James was very efficient and helpful, for all aspects of the sale transaction process. I am sure that for purchasers too his local knowledge of professionals and local artisans would be invaluable. If I was buying or selling again I wouldn't hesitate to use CIC - Properties in Charente in Ruffec or recommend them to anyone else.  Good Luck and many thanks

 

John and Sheila, July 2017

We were determined to meet and thank Douglas face to face for the faultless and pleasurable service you and CIC provided during the purchasing process. We have never bought an house so easily and smoothly.  We were a little nervous and apprehensive, to say the least, about the buying process in France, but this proved totally misplaced and unnecessary.  Once again we thank both Douglas and the team at CIC for the exceptional service and would highly recommend your services to anyone.

 

Steve, July 2017

As we are all perfectly aware buying a house can be a pretty stressful experience. My house purchase went smoothly and incredibly quickly all due to Douglas and the team at CIC. In short I believe "professionalism with a smile" would sum up my experience with CIC

 

John and Marlene, June 2017

Hi Douglas - Just thought that I'd drop you a quick email to say thank you for making our purchase so easy and stress free and ensuring that we have ended up with a delightful property.  Again many thanks and see you mid July when we begin our French adventure.

 

Janet and Guy, January 2017

We found CIC in Ruffec to be very helpful in the purchase of our property in Nanteuil en Vallee. Douglas Hines proved extremely knowledgeable with regard to both French property law and property restoration. He guided us through the process seamlessly which even though we speak French was extremely useful.

We would have no hesitation in using them again if we wanted to buy or sell another property.

 

John and Adrienne, September 2016

John and I would like to thank-you (Douglas) for all the help and support that you have given us during our home buying process.  This is beyond doubt the best service we have ever had from an estate agent! You have a warm and friendly but very professional approach towards your clients and endless patience, accompanied by common sense!  We appreciate everything you have done for us and hope that we can keep in touch as friends rather than clients.

 

Linda and Eldon, March 2016

I had to write to thank your company, in particular Douglas Hines, for finding us our dream home in France.  From initial contact to finding a property to final completion, Douglas was approachable, professional and tackled everything with a faultless efficiency, putting us completely at our ease and making the whole process so simple and hassle free.

My husband and I will certainly be recommending your company to all our friends, family and business associates as the way forward in finding their very own 'place in the sun'.

Once again, please accept our sincere thanks for all you have done to make our dream become a reality.

 

Tony and Ann, May 2015

Everyone at CIC Ruffec was very friendly and James took our property brief very accurately and only showed us matching properties - unlike a lot of the other agents we had signed up with.  Everything went like clockwork and James was only a phone-call away if we needed any further clarification.  His after sales service was also second to none - he was always available to discuss all the little things we had forgotten to ask during the buying process and to give us information on where to find local services and tradesmen.

 

Patrick and Ann, September 2015

The buying process we experienced was seamless - friendly, effective, efficient and informative. The steps unfolded as outlined from the outset and there were no surprises along the way. The after-sales support (obtaining house insurance and signing up to the utilities) was both very welcome and timely, in that it relieved us of a key primary task that required a working knowledge of how the administration process works in France.

 

Roger, sold in November 2015

The completion process last Thursday went very smoothly and the buyers appeared very happy with the whole process.  I just wanted to say how much we have appreciated all your help throughout the whole process, particularly in response to what must have appeared to you as yet another irritating request for clarification of some issues.  It has been for us a rather sad process but your professionalism and kindness has helped enormously.  Thank you.  All our very best wishes for the future, may Compagnie Immobiliere Charentaise continue to flourish.

 

Jo, August 2015

We are enjoying our place in France very much, thank-you.  It is quite simply a little piece of heaven. Our experience of your company has been an extremely positive one.  James, and your team in Ruffec, were very responsive to all our requirements and our many queries and James dealt efficiently and very professionally with every step of our purchase.  He really could not have been more helpful.  We would have no hesitation in highly recommending James and CIC Ruffec to others, when the opportunity arises.  Many thanks for your help and guidance with our house purchase! 

 
Sharon, July 2015

I was extremely impressed with the speed and efficiency of the whole buying process...from my first telephone enquiry, to the final signing over of the property. Also, the service 'aprés-vente', has been excellent. The whole team, particularly James, were consistently helpful and pleasant. I was in a position where I had to find a property in which to live extremely quickly and I did not expect the understanding and support which was offered.  I cannot think of anything which could improve on what is already on offer, certainly not in my case.

 
Jane and Tony, February 2015

It is a pleasure to give you feedback.  James was more than helpful (and still is, we do pop in with queries now and then) The sale and transaction went through very easily and the communication was excellent. I wish it was so easy this end. We were expecting the purchase of a property in France to be daunting, but it wasn’t. Thank him for making it easy, we will recommend the company to anyone

 
Martha. February 2015

I found buying my house with the help of James a very pleasant experience! He was relaxed about the whole thing, no high-pressure sales-chat, no pressure to make a quick decision. As relaxed and zen as everyone seems to be here in the lovely Charente, which is a real pleasure after the stress of Paris and the chill up North! He was very accessible, explained everything clearly and simply and the transaction went smoothly.

 
Dale. January 2015

I have recently completed on a property purchase in the Charente department, and was absolutely delighted with the services that I received from Compagnie Immobilière Charentaise Ruffec, during my foray into the French property market.

I had viewed properties in the Dordogne area in previous years and eventually concluded that the Charente was the ideal place for my requirements, which led me to the C.I.C. Ruffec online web pages. The service from C.I.C. and in particular Douglas, from the initial outset was in my opinion second to none. I had a particular property type in mind, along with a budget, and on my first day of viewing, Douglas had found and surpassed my expectations with my search. This led to an expertly negotiated deal brokered for the property.

Thereafter all the advice and guidance was totally invaluable from CIC. I even utilized specific finance, currency, insurance and banking institutions, all at the advice of CIC, and received 110% from these companies also.

I without doubt fully recommend Compagnie Immobilière Charentaise as your chosen agent for the search, purchase and completion of your dream property in France. I can also say that post purchase, you can rely on C.I.C. for any ongoing advice and help regarding your property needs. An Outstanding Company to do business with!

 
Lydia. December 2014

We had been struggling in pigeon French with house viewings and meetings with French estate agents, when we booked a handful of viewings with Douglas at Compagnie Immobiliere Charentaise. Douglas was the perfect mix of all we wanted in an estate agent on a foreign property hunt - English speaking, so we could ask detailed questions regarding the buying process and the properties themselves, but also hugely experienced in the French property market - he's the Charente's answer to Phil Spencer!

 His knowledge, tips and assurances meant that we were able to confidently choose the right property and felt 'hand held' through the whole process - from a full translation via phone of our 50 page+ survey, to having access to Douglas' extensive address book of local tradesmen! We feel really lucky that our first foreign purchase has gone so smoothly, and it is all thanks to Douglas. We cannot wait to be settled in our new home and to start living the French dream!

 
Andrew. August 2014
1. Pure purchase in France is much more straight forward than in England and Wales if the house is handled by a good estate agent. He/she should not only show you the property but also talk you through the process and help with continuing progress. We found our property through Douglas Hines firm in Ruffec, and although he is selling for his clients he is also on your side concerning a fair and frank explanation of the house and can be trusted 100%.

2. If the estate agent you use is Douglas, you can rely on his explanation of the various surveys that have to carried out. We went through the surveys and contract over the phone and found the process extremely easy. . What might have been  a worrying time was in fact quite relaxed.

3. Remember that you do not have to have your own lawyer. The estate agent will explain all the important issues.....so an English speaker like Douglas is vital unless your command of French is top notch. He will also attend the completion ceremony at the Notaire's office to assist further.

 

Bee. April 2014

Compagnie Immobiliere is the most friendly and helpful agents I have ever dealt  with-(and I have bought and sold 4 houses through agents). The entire buying process was easy due to the professional, comprehensive and knowledgeable support received. I would recommend them highly.

 
Pete and Cath. January 2014
The service we had from yourselves was excellent.  Buying the house went easily with James seeing to everything through emails and telephone, as we were back in Scotland at the time.  Also the after sales service was brilliant from all the staff.  Got help with everything from connecting electrics, telephone to hiring tradesmen.  Also any problems we had with translating letters etc you were happy to deal with for us.  We can't think of any negatives.  Very happy.  Thanks for all your help.
 
John and Helen. September 2013
We had a very stress free purchase experience (which in my experience is very rare in any property purchase!)  From your initial advice online about identifying suitable properties right through to our final purchase you were always very helpful, informative and in our case very patient!
Your local knowledge was invaluable to match our wishes to a property of our dreams which you  so ably did. After the expertly negotiated initial offer, the whole experience from that point on was exciting and not at all daunting with your expert guide through the process. You were ever attentive to my (many) emails and answered every question with aplomb and expertly negotiated arrangements for money transfer, meetings and visits with vendors and ultimately the final signing at the Notaire's office.  You even advised on where we could stay.
All in all, I doubt there is anything else you could do to support a client in what will be in most cases a huge life investment. 
 
Jan and Nigel, October 2013
Nigel and I felt that Douglas explained each stage of the process very thoroughly and were there,at every stage, to make sure that we knew what was going on and to lead us seamlessly onto the next level. We found the whole process far less stressful than in the UK and were delighted with the local fellow professionals you recommended, notaire, insurer etc. We would like to say a big "thank you" for your good humour and patience with us as French property owning virgins. Douglas provided a really efficient service and we found all our dealings with you friendly and extremely helpful and were happy and confident in recommending you to friends who were also house hunting locally. Altogether we were very impressed with your care and the fact you were happy to go the extra mile for us.
 

Carol and Frank. December 2013

The service provided was excellent.  We have really appreciated the help given to us both during the purchasing period and afterwards.  The website was easy to use and informative.   Thank you very much indeed for all you did on our behalf.
 
 

Mark and Sarah, August 2013

We found the service from Douglas (and James) really made a difference in helping us decide on purchasing the property. Buying a small gite complex on a move from the UK was a big step for us and we really appreciated the effort you put in to helping us understand the business potential of the property and what the region had to offer. We also appreciated that you found a way to help with all our requests on viewings and for extra information, and then your help through the purchase process, which was all new to us. Overall, a high standard of friendly and professional service throughout.

 

Adam and Diana. July 2013

From our very first e-mail to CIC, we found any responses to our enquiries to be immediate, informative and accurate. We were guided and supported all the way through our purchase by Douglas, with additional support from James. We were only shown properties which closely fitted our search criteria, with Douglas being very aware of not wasting our (limited) viewing time.  The French systems were explained patiently and we were clear about every detail of the transaction. The support and guidance extended to advice to open a French bank account, paying utility bills and meeting reliable builders - as well as where to get lunch at 2.30 in the afternoon (not easy in rural France!). Practical support was also given by scanning and emailing documents to the removals company when needed. All in all the experience was very smooth and stress free and therefore we are more than happy to recommend using Compagnie Immobilière Charentaise to help you buy your property in France.  

 

Polly. August 2013

I primarily had dealings with Douglas when selling my house earlier on in the year, but James and the rest of the office staff were absolutely great. Everything was explained very carefully so that I understood and it certainly helped to have an English person to ask all the questions that I had. The house sale went smoothly and I would certainly recommend C.I.C. to you if you are thinking of buying or selling a house in France. Thank You C.I.C.

 

Greg and Lesley, May 2013

I wanted to take the opportunity of thanking you for the assistance you provided in our quest to acquire a property in France.  I was aware that the brief I gave you to find a specific property with some unusual requirements was likely to be a difficult one even without the constraints of the fairly modest budget I was also imposing.  In the event you found that property in a very short time and continued to assist us firstly through the bidding and then the acquisition process.  Your liaison with our Notaire and the town hall throughout was of particular help given that I was back in the UK and our agreement to purchase was conditional on planning permission for some improvements being granted.  It was a relief to have your assistance with the utility companies, always an area that causes anxiety with expatriates unfamiliar with the process of transferring these. It was a relief to return from the signing of the deed to find the water company, on your intervention, had already switched on the supply!

 

Fiona and Richard. February 2013

We certainly were impressed with the service Douglas provided i.e. showing us around the property; negotiating with the owners on the price; and having our offer accepted within 3 hours of seeing the property on a Friday evening is certainly above and beyond what we are used to in Scotland.

 

Susan and Charles, property purchased in Ruffec, September 2012

We were happy with the service and confident that the information we were given was accurate. Communication was straightforward, both from a language point of view, but also with regular email contact.  There were no delays in responses to our queries which we found reassuring. We felt, throughout, that we were receiving a professional service whereas we found some other agents seemed a rather ‘part time. ’Once we had found the property we wanted to purchase, we found the process went very smoothly and we were happy with all aspects of the service.

 

Sue and Cliff, property purchased in Nanteuil-en-Vallée, October 2012

Our overall buying experience was very good. You were always there to help. The assistance you gave in respect of connecting utilities was very helpful especially as we have limited French.  The introduction to bank and insurance company was again very helpful. We were very grateful for the time you took explaining the legal paper work. In terms of improving your service there is little I can suggest in view of our experience. I can only add that your agency was the most professional we encountered.

 

Jack and Rossina, property purchased in Bioussac, August 2012

We found the house hunting experience very easy due to the help and advice given by yourselves, and found our property on your website.  We found everyone at your agency very helpful and explained exactly what was going on if we needed a translation.  Plus we absolutely love where we now live, it has gone beyond our expectations. As a foot note. we have recommended you to all our friends and to anyone who is looking for property.

 

Allison and Dominic, property purchased in Aizecq, May 2012

Compagnie Immobilière Charentaise were helpful, accommodating with great communication on how things were progressing.  We found the process was very easy and smooth, thanks to James.

 

Stephen and Irene, property purchased in Lizant, June 2012

We started our search in the summer of 2010 following my retirement. I would estimate, that over the three years of our search, we dealt with in excess of 20 immobiliers and saw well in excess of 120 properties. Unfortunately we initially found that after giving our requirements we were shown a lot of unsuitable properties, sometimes we felt in order to placate sellers. With your agency, James showed us a number of properties, which all fitted within our specifications. We decided to make an offer and in all our dealings we found James very professional and a pleasure to deal with. He explained the process at every stage and ensured that we fully understood all the reports on the new house. We were so impressed with the service received that we recommended your company to our friend who now has her home for sale with yourselves. We have told everyone that your company, particularly James was, by far, the best immobilier we had dealt with and without hesitation would recommend them. I can think of nothing that would improve your service.

 

Barbara and Peter, property purchased in Ruffec, May 2012

James presented us with a positive attitude but not one where we were expected to make an instant decision. Fully prepared to help us see potential. Useful knowledge about the areas. Always ready for us to call with queries. All the office staff were always helpful and friendly. The range of help in securing the services to the property was a bonus and a great weight off our minds. After sales service has been excellent and we feel we could call in whenever we have a query or a problem Thanks for all your help.
 
 

Dennis and Gill, property purchased in Condac, April 2012

I have to say that our dealings with yourself and the agency has been excellent. I can only compare you with a few other agents in France but the following comments highlight our preference with yourself and your agency:

No pressurised sales techniques - some other agencies flooded my mail box and on one occasion after being introduced to an English couple who were agents/representatives were shown half the countryside in areas that were not what we had stated as a preference. We would advise that anyone considering buying should use a registered agent that caters for both French and English people.

Excellent Communication throughout - we were kept informed both by telephone and email at regular intervals.

Good description of house details on sales brochure.

Good Administration and Advice about Purchasing Procedures - providing details of an independent surveyor, foreign exchange dealer, making appointments for us at the Bank and recommending an Insurance Agent who was very helpful and even came out to see the property to make sure we had adequate cover.

The Office - all the staff are very helpful and I am sure that you are aware, one of the ladies on one occasion even helped me to compose a letter to the mayor regarding the dustbins next to our house.

 

Phillip, property purchased in Turgon, January 2012

From the moment I told you (Douglas) what I wanted at our first meeting to well past the purchase of the house, you were more than helpful. You steered me in the right direction when it came to details about utilities, finding out how and where to get things done, particularly the gas, telephone and electricity, where to get wood, and who to contact generally about all sorts of things, including finding someone to look after the house while I am away. You always and without fail responded to an email from me instantly which was incredibly gratifying and reassuring that all my queries and endless questions were always answered immediately. You were polite of course, but you were frank as well in your advice about prices and whether or not a vendor might drop his asking price. You gave good, accurate and honest advice - again rare. I hate scales but if I had to rate the Compagnie Immobilière Charentaise for their overall advice, their local knowledge and the way in which they help and advise their clients to achieve their goals, then I would give you 20/20!

 

John and Maria, property purchased in Nanteuil-en-Vallée, January 2012

Our experience of buying a property via yourselves was very good from start to finish. Once we had made our decision to buy Chez Mingaud, you guided us through the process all the way, making the purchase through to completion as smooth as could be. You even helped us out when we had snow in the loft.

 

Jonathan, property purchased in Grand Madieu, January 2012

We were very happy with the level of support you offered us throughout the purchasing process and explaining in depth the searches needed on the property. You were able to move the sale of the house quickly along and offering useful contacts and suggestions of other professional services we may need to employ . For instance the building surveyor. You maintained regular contact and support to a high level and were very approachable.

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  Tel: 00 33 (0)5 45 30 35 31

  Email: mail@properties-in-charente.com

  11 Place d'Armes, 16700 RUFFEC

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ABOUT US


Compagnie Immobiliere Charentaise (CIC) was established in 1988, and has helped over 1000 clients buy property in France. CIC is a French and British co-owned company dealing with clients from all over the world. We offer properties across the Charente, into the Deux Sevres and the Vienne.....more